How do I return an item?

♥On the Topic of Refunds or Exchanges

  • I commonly have a policy of all sales are final. However, I’m not completely heartless on this subject, so situations are handled on a case-by-case basis. 
  • Refunds are issued as a credit to your Paypal Account. You are commonly notified by email (and through Paypal) when a credit is issued. Refunds for over-payment of shipping fees are also handled in the same way. Feel free to shoot an email my way (madameraquel@pixxxiepie.com) if you need follow-up or confirmation regarding a "Shipping Fee Credit". I'm just one person, so about three times a year I may need a polite little nudge!
  • Should I lose my mind & somehow send you the completely wrong product(s) I will gladly allow you to exchange & I will send you the correct item(s) entirely at my expense. Just email me super quick & I’ll take care of the issue ASAP! Please note that I have never sent a client the wrong products. 
  • Should you receive your goods and find them damaged from within the box please contact me within 2 days of delivery so we can work out an exchange. Again, I would pay shipping costs if such an unlikely event occurred.  
  • If your order is lost in the mail I will replace it at my cost. However, if the 1st package sent to you finally arrives I would need you to either return it to me or pay for it. Please note, in all the years I've been in business I've never had a package lost in the mail=)
  • All orders are sent with tracking numbers to make delivery verification easy for all parties involved.  

Refunds on Samples and The Like 

  • There are no refunds on sample packs since I can't use or resell a sample once it has been opened by you. The purpose of the sample (and/or the sample pack) is to allow you to sample an aroma to see if it will be a good choice & fit your particular needs. I understand that aroma preference is extremely personal & subjective though, so if you don't like a sample please consider gifting it to a friend before you consider throwing it away. Even if a creation isn't right for you please keep in mind that a lot of work went into creating it & it might work great for someone else in your life!